Troubleshooting

I am having trouble logging in. Can you help?

Let's get you back online!

Please make sure all the following are true:

• You registered your email address via https://go.teleseer.com/auth/register
• You received a verification email from Teleseer
• You clicked on the link within the email to verify your account
• *.teleseer.com is not blocked by your firewall.

If you still cannot log in, please email us at [email protected] and we'll get you back online as soon as possible.

My Projects/Uploads are failing

Projects and Uploads may fail for the following reasons:

• File type is not supported (see Supported File Types)
• User has exceeded their quota limit

Have you exceeded your quota? If any one of the quota metrics will be exceeded after uploading/processing a file, your upload may fail.

Prior to uploading, please examine your current metrics:

Consider upgrading your subscription to process additional data.

I am not seeing the assets I expect to see

What type of file are you processing? Network collection files containing Ethernet or wireless headers will produce more fruitful results as opposed to log files.

Have you checked the External Hosts tab? Assets that exist on the public Internet will most likely appear within this section.

If you've uploaded zeek logs, please make sure you created these files with mac logging enabled. This option will add layer 2 content to the conn.log file which will result in a more enriched network topology.

Use the following command to include mac logging in your zeek output:

# Example
$ zeek -C -r maccdc_demo.pcap policy/protocols/conn/mac-logging

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Customize Internal/External Assets

As a result of zeek logs not containing adequate information to determine broadcast domains, assets may appear in the External Hosts table. To resolve this, you can create a CIDR Netmask from the Customize Internal/Externals Assets panel.