Troubleshooting

My Projects/Uploads are failing

Projects and Uploads may fail for the following reasons:

• File type is not supported (see Supported File Types)
• User has exceeded their quota limit

Have you exceeded your quota? If any one of the quota metrics will be exceeded after uploading/processing a file, your upload may fail.

Prior to uploading, please examine your current metrics:

Consider upgrading your subscription to process additional data.

I am not seeing the assets I expect to see

What type of file are you processing? Network collection files containing Ethernet or wireless headers will produce more fruitful results as opposed to log files.

Have you checked the External Hosts tab? Assets that exist on the public Internet will most likely appear within this section.

If you've uploaded zeek logs, please make sure you created these files with mac logging enabled. This option will add layer 2 content to the conn.log file which will result in a more enriched network topology.

Use the following command to include mac logging in your zeek output:

# Example
$ zeek -C -r maccdc_demo.pcap policy/protocols/conn/mac-logging

The topology is ugly/cluttered

Have you tried switching views? Teleseer supports several different graph projects and layouts which may greatly help users better understand their network.

1. Select the View Settings button

2. Select the desired Graph Projection
3. Select the desired Layout Mode

Try different graph projects and layout modes!